Latest update on the matter:
This is a mass mail aimed at our clients who have purchased our ARMA DayZ Package Game Service.
As you will all be aware over the past few days when attempting to play on a Vilayer Private Hive server you wont have been able to connect. Also recently our main coder and CEO (Lee) has been in the hospital and just underwent surgery. This has caused a delay in investigating the issues we are currently experiencing. You will have also experienced a delay in our support staff responding to your tickets, this was due to the high influx of tickets that came to us due to this issue.
The issue itself was due to a breach of our hive database. The vilayer hive is based on open source code provided by a 3rd party and by no fault of our own this code was exploited, not just with our hosted services but with several other DayZ providers who use the same base code.
Now what does this mean for you? Well, every DayZ Package server is going to be reset due to the data being un-recoverable. ALL hive data apart from tents and vehicles is going to be reset.
We do regret that this happened and we do apologise but as mentioned above it was out of our control and we couldn't have stopped such an attack.
We will now be working on resetting the hive to a state allowing you to connect with fresh reset servers, after this we will be working on securing the hive to prevent this from happening again in future.
There are those of you who will be wondering how you will be compensated due to this issue. To create a sense of order in the way we deal with good will, we require you to create a support ticket once your service has been restored. We will then work on a first come first serve basis on serving good will allowances.
There is no need to create more than one ticket regarding an issue or good will request, we will deal with every ticket in the order they come to us. If you create multiple tickets it only slows us down providing support to other clients
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Kind Regards
Brad Gyton (General Manager)
Vilayer Ltd
www.vilayer.com