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Server issues

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Server issues was created by [BBF]Zodiac13

Server is still not working this morning.
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15 Nov 2012 11:48 #31224

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Replied by [BBF]Lue on topic Server issues

We are aware of the current issues with your DayZ server.
There was a serious data corruption issue within the Hive and we are working on a solution to this problem now.
Please be aware that our main coder and CEO. (Lee) has been in the hospital and just underwent surgery.
This has caused a delay in resolving the issues we are currently experiencing.
We are looking at a 24 to 48 hour time frame to correct these issues and will offer all of our current customers an amount of goodwill free service as a way of trying to compensate you for this down time.
Please submit a support ticket to Billing "AFTER" your server is back in working order to claim this goodwill offer.


Please forgive this interruption in service and know that we are working to fix this ASAP!

- - - Updated - - -

Response from Vilayer to server owners.
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15 Nov 2012 20:46 #31252

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Replied by [BBF]Zodiac13 on topic Server issues

That's a shame. Thank you for looking into it Lue.
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15 Nov 2012 22:45 #31261

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Replied by [BBF]Lue on topic Server issues

Latest update on the matter:

This is a mass mail aimed at our clients who have purchased our ARMA DayZ Package Game Service.

As you will all be aware over the past few days when attempting to play on a Vilayer Private Hive server you wont have been able to connect. Also recently our main coder and CEO (Lee) has been in the hospital and just underwent surgery. This has caused a delay in investigating the issues we are currently experiencing. You will have also experienced a delay in our support staff responding to your tickets, this was due to the high influx of tickets that came to us due to this issue.

The issue itself was due to a breach of our hive database. The vilayer hive is based on open source code provided by a 3rd party and by no fault of our own this code was exploited, not just with our hosted services but with several other DayZ providers who use the same base code.

Now what does this mean for you? Well, every DayZ Package server is going to be reset due to the data being un-recoverable. ALL hive data apart from tents and vehicles is going to be reset.

We do regret that this happened and we do apologise but as mentioned above it was out of our control and we couldn't have stopped such an attack.

We will now be working on resetting the hive to a state allowing you to connect with fresh reset servers, after this we will be working on securing the hive to prevent this from happening again in future.

There are those of you who will be wondering how you will be compensated due to this issue. To create a sense of order in the way we deal with good will, we require you to create a support ticket once your service has been restored. We will then work on a first come first serve basis on serving good will allowances.

There is no need to create more than one ticket regarding an issue or good will request, we will deal with every ticket in the order they come to us. If you create multiple tickets it only slows us down providing support to other clients

DO NOT REPLY TO THIS EMAIL, IT HAS BEEN SENT FROM AN UNMONITORED MAILBOX

THIS EMAIL MAY BE SENT REPEATEDLY TO REITERATE THE INFORMATION

Kind Regards

Brad Gyton (General Manager)
Vilayer Ltd
www.vilayer.com
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16 Nov 2012 17:30 #31286

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Replied by [BBF]Zodiac13 on topic Server issues

Wow, I feel sorry for those people with their 100+ day old survivors. I kinda figured that would be the out come when they said something about corrupted files in the hive.
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16 Nov 2012 19:42 #31301

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Replied by [BBF]Grinch on topic Server issues

Wa-wa-wawawa.
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[font=Times New Roman:b5uzcckj]"..But I think that the most likely reason of all... may have been that his heart was two sizes too small."[/font:b5uzcckj][/align:b5uzcckj]
16 Nov 2012 22:23 #31309

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Replied by [BBF]Grinch on topic Server issues

Sounds like the hive was hacked. They asked for it, though, by providing 3rd party anti-hack software. The software was legit, and I believe because it was so "anit-hack", that the ENTIRE hacker community banded together to find a work around. Its a shame that so many people have nothing better to do with their lives than to make others worse.
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[font=Times New Roman:b5uzcckj]"..But I think that the most likely reason of all... may have been that his heart was two sizes too small."[/font:b5uzcckj][/align:b5uzcckj]
17 Nov 2012 00:24 #31313

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Replied by [BBF]Grinch on topic Server issues

I would LOVE to give these eWarrior hackers my home address. Say "Hello", then get your ass handed to you. Physically. <--Emphasis on "physically".
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[font=Times New Roman:b5uzcckj]"..But I think that the most likely reason of all... may have been that his heart was two sizes too small."[/font:b5uzcckj][/align:b5uzcckj]
17 Nov 2012 00:27 #31314

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Replied by [BBF]Zodiac13 on topic Server issues

wonder when they will be resetting everything? May have to do a restart on the server in order for it to take effect.
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17 Nov 2012 10:34 #31324

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Replied by [BBF]RpG-Spot on topic Server issues

Just received an email from Vilayer stating the hives are back up. Yes, they got hax3d, so your character will be reset, but vehicles and tents are "still there".
"the univer doesn\'t just our solar system" -Doforcash
17 Nov 2012 21:06 #31339

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